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A career in Customer Contact with British Airways is about providing a seamless and consistent contact service for all British Airways customers.

Customer Contact has a key role in our airline to drive customer loyalty as a result of the way the team manage any issues or concerns our customers may have. Excellent customer service skills are a given in this exciting role. You will also need to use your problem solving and communication skills to the full. We will train you to deliver a world-class level of service to our customers and give you a range of tools to work with.

Working in Customer Contact offers unrivalled diversity and great opportunities for career development. We exist to meet the high expectations of British Airways customers who expect excellent customer service whenever and however they contact us, regardless of the nature of their enquiry. You will be working as part of a dynamic Global team surrounded by enthusiastic colleagues, supported by the very latest customer service and customer retention technology.

We are seeking self-motivated individuals to work in a dynamic commercial environment, with a passion to achieve results that want to be part of a high performing team