Matching the right service to the customer
A career in contactBA with British Airways is about more than selling over the phone and other media.
contactBA exists to meet the needs of 21st century customers who expect excellent customer service whenever and however they contact us, regardless of the nature of their enquiry. Yes, we will continue to sell tickets over the telephone and other media, both directly to the public and through intermediaries such as travel agents. However, we have extended the operation to create a seamless and consistent contact service for all British Airways customers.
Whether they're contacting us to enquire about availability on tonight's flight to New York or requesting special arrangements for a passenger requiring a wheelchair, customers can be assured their contact will be handled with the highest levels of professionalism, courtesy and efficiency.
For people working in our contact teams, the structure offers unrivalled diversity, as well as great opportunities for career development. You will find yourself in a dynamic commercial environment, surrounded by enthusiastic colleagues from all walks of life and supported by the very latest customer service technology. There has never been a better way to demonstrate your listening and people skills.