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At all stages of the selection process we will keep you informed about your progress.

What happens to your application?

We will acknowledge your initial on-line application automatically. From then on your application will be handled by professionally trained and experienced staff who will consider it fairly and in accordance with our commitment to equal opportunities.

How do we keep you informed?

We understand that knowing exactly what is happening to your application is important to you. You may contact us on our email address:- BARecruitment@ba.com with any queries or concerns that you may have, and can expect a quick and helpful reply. On occasions, candidates' applications may need to be kept on hold, but if this happens, we will regularly update you - and you are always welcome to call us for an up-date.

Before any assessment, we will send you details you may need, such as time, venue and travel information. We understand that you may be anxious about the assessment, so we will describe what is involved and how long it will take. We will also include a number that you can call for further assistance or to let us know if you have special needs or requirements. Above all, we want to ensure that your time with us is as comfortable as possible.

When will you hear?

We will update you on your assessment as soon as a decision has been reached.

Keeping your details on file?

There may be occasions when we have been impressed by what we have read in your application or seen of you, but are not able to offer you employment on this occasion. It could be that there isn't a specific job in the area in which you are interested, or we have already filled the positions. In that case, with your consent, we'll hold your details on our career database for up to a year. Within this period, should any vacancy arise to which we feel you would be suited, you'll automatically be considered.

We welcome your comments.

We welcome your feedback on how we are doing, and will send you a form at the end of the selection process for your comments. Your views are essential in helping us make improvements.

If for any reasons you are unhappy with our service,
please contact:


Head of Recruitment
British Airways
The Rivers
Cranebank (S571)
PO Box 59
Heathrow Airport
Hounslow, Middlesex TW4 6JR.

We commit to respond and investigate any concerns immediately.